What makes a good story? Is it the happy ending? Maybe it's the valuable lessons, or the hilarious, unexpected plot twists. But what makes a story just that -- a shareable, captivating narrative -- is the experience it describes. It's the who, what, where, when, and how. It's the tale of what happened.
As marketers, we love good stories. We seek to tell them through the messages and content we put out there. But while we're great at telling those stories, what we don't do nearly enough of is creating them. And that's where experiential marketing comes in.
It's not that experiential marketing is anything new. There are entire summits and programs dedicated to it, and the majority of marketers that use it say it yields significant results. And while we may have seen examples of its execution, many of us are still left asking -- how can I do that?
We sought to find out. We looked at some of our favorite examples of experiential marketing, and looked at some of the things they have in common. Here's what we found, and the tips that you can take into account as you plan your own experiential marketing initiatives.
According to a CMO magazine article on the topic, experiential marketing “is a mutually beneficial interaction between customer and brand in an authentically branded engagement.”
It’s authentic in the sense that it goes beyond sending messages to your audience, digitally or otherwise, and requires creating a live opportunity to interact with your brand, instead. As for its mutually beneficial nature, the consumer benefits by experiencing your brand in a tangible way -- and you benefit when that content is shared. Consider that 49% of attendees at branded events create videos of it , a significant percentage of which is shared on social media. People talk about remarkable experiences, and the brands that create them.
It might sound a bit like event marketing, which makes sense -- experiential campaigns do tend to be event-centric. But even when they are, the emphasis isn’t so much on the event format, but is rather on the type of interaction that people can have with a specific brand.
But what does that look like, and how can you pull it off -- especially with a limited budget? Here are some of the best practices we've found.
Marketing tools like virtual reality (VR) and 360° video are steadily on the rise. More than half of consumers are more likely to buy from a brand that offers VR experiences -- and when a video comes in a 360° format, viewers are more than 2X likely to watch it in full.
I’ll never forget what Michael Rucker of OmniVirt -- makers of 360° video content delivery technology -- told me when I interviewed him about this kind of media. Its power, he said, is in its ability to give the user a “sense of autonomy” -- one that provides an immersive experience, but still puts the viewer in control. He challenges brands to ask, “What are those experiences?”
That’s why VR can be an experiential marketer’s best friend. Like 360° video, it allows users to become immersed in something beyond their current surroundings -- like an experience that your product or service provides. Shell, for example, used this technology to virtually transform users into a drop of V-power fuel and follow its path through an engine. That’s not something that human beings would ever be able to tangibly experience otherwise, which is what we think makes it so cool.
For that reason, we challenge you to ask yourself the same question that Rucker posed: What are those experiences that your brand can create? Once you know the answer, turn it into a VR experience -- here’s a great guide for doing so on a budget from CinematicVR -- and bring it to the user.
But where and how can you do that? That brings us to our next step.
One of the core tenets of inbound marketing is to avoid interrupting your audience. Instead, the best way to turn strangers into customers is to bring them to you , instead of fighting for their attention in a sea of marketing messages. Experiential marketing is no exception, which is why it’s often best executed when it takes a “you’re already there” approach -- knowing where your audience is already hanging out, and engaging them there.
It can work on a number of different levels. There’s the approach of installing something small but noticeable where your audience already exists, like Google did with its Impact Challenge. The search engine giant wanted to involve the San Francisco Bay community in deciding where to make a multi-million-dollar donation, and installed large, interactive posters in places where people “had the time to make a difference” -- like bus shelters, food trucks, and restaurants.
That approach creates excellent opportunities to create experiences with local businesses, especially those whose products or services complement yours. We’ll talk more about partnering with other brands in a bit, but working with other businesses on these initiatives can benefit everyone involved, especially if it enhances the experience and helps you both reach previously untapped audiences.
Every year, the city of Austin, TX is taken over by an event known as SXSW: A self-described conference and collection of festivals that “celebrate the convergence of the interactive, film, and music industries.” And, it’s chock full of experiences created to promote the work of the above industries -- like when Warner Bros. converted a local tattoo shop into a branded one that was named for a notable character from the movie Suicide Squad.
Granted, most of us aren’t creating experiences with the budget of a major Hollywood studio, nor are we marketing a hopeful box office hit. But that shouldn’t stop you from transforming a space into a branded one -- especially if it’s one where your audience might already be, as noted above.
When Netflix revitalized the TV series “Gilmore Girls,” for example, it teased the premiere date by converting neighborhood diners around the U.S. into a famed diner that the show’s characters often frequented. And while we don’t believe it’s necessary to take your experiential marketing to a national level, we do love the idea of partnering with a local business to create a branded experience like this one, according to your product or service.
Don’t be afraid to think outside-of-the-box with this concept. Use things like holidays and seasonality to your advantage -- for example, brands can use a holiday like Valentine’s Day to transform something that’s typically part of the “daily grind,” like a train station, into pop-up date night environment.
But that’s not limited to B2C brands. Companies within the B2B sector can partner with a consumer-focused business -- like a local restaurant or coffee shop -- to convert the space for something like “advisory speed dating,” where learning about your product or service becomes a fun, interactive, and inviting experience. Here's an example of how Progressive Insurance by creating a pop-up motorcycle shop:
Of course, when you’re looking to transform a space for an experience, it’s probably not the best idea to just show up and take over. Not only do you likely need permission, but you also need to provide incentive -- how is this partnership going to benefit the proprietors?
That’s a fundamental piece of co-branding: Ensuring that you both stand to benefit from the partnership. Creating an experience together can accomplish that, but you’ve got to be strategic about it. When you begin to plan your experience, do so with a partner in mind -- with a contingency plan, of course. As you begin to determine what the experience will look like, start thinking about the co-brands that would complement and enhance the experience for participants, rather than making it redundant. You should each bring different elements to the table, for example, instead of duplicating each other’s efforts.
The same goes for the people who you want to to draw to the event. A co-brand that already shares your audience might not accomplish much -- the goal here is to reach a population that would be interested in your brand, but might otherwise be difficult to reach. That goes for your partner, too, in that it should stand to benefit from exposure to your own audience.
Google once creatively pulled this off with Zappos. While it was marketed under the pretense of being a “takeover” -- in that Zappos playfully sabotaged Google’s cupcake giveaway with a guerilla bargain of its own -- we suspect the entire thing may have been planned to benefit both brands. Watch this video to see how:
The takeaway: Zappos and Google created an experience that required an “exchange” of both brands’ product and service. The audience was more likely to interact with both of them that way, earning them both exposure. So when you work with your co-branding partner, build an experience that allows the audience to engage with both of you -- and at a place where they’re likely to already be present.
If you’re wondering what’s stopping people from learning more about your brand, here’s a thought -- it could be that they simply don’t understand it. Maybe that’s why 58% of customer experience experts say that simplifying products and processes should be a business priority .
But in addition to creating the valuable, teachable content that helps your audience learn more about your product or service, consider building an experience that accomplishes the same thing. That’s what Facebook did with its IQ Live event, where the company used data on how businesses use the platform to create real-life experiences and settings that brought the numbers to life -- like the IQ Mart, which was a mock retail setting used to represent the online shopper’s conversion path when using social media for buying decisions.
The experience taught its attendees something, without a classroom or lecturer in sight. In fact, 93% of them said that the experience provided them with valuable insights on how to use Facebook for business.
It’s a great example of how B2B brands can build an experience for people who aren’t sure how your product or service applies to them, simply don’t understand how to use it, or don't think they need it. Bringing your data to life in a way that lets people interact with it and spells out how your brand can benefit them can be rather impactful -- after all, 65% of people think that live events help them understand a product. Here's how Allstate pulled that off by gameifying the subject of insurance:
People are more creative than they might think. After all, 70% believe that creativity is a valuable quality to have, but only 44% believe they fully embody it .
Maybe it’s up to us, as marketers, to put our own creativity toward allowing others to express theirs. That would be quite a remarkable experience to witness and to participate in. And while it’s not exactly new -- American Greetings did that at SXSW when it invited passersby to stop and, among a sea of digital conversation, do some old-school crafting. The experience, quite appropriately, was called #analog.
But it didn’t stop there. In addition to creating their own works of art, participants were invited to contribute to a coloring book mural -- essentially a giant, wall-sized page with shapes to be colored in -- to create one, big masterpiece that contained a little bit of everyone’s work. It's a concept that might look familiar, especially if you attended INBOUND 2016:
As if we didn’t love the experience created by American Greetings enough -- the brand also made it shareable. The title of the initiative was, in and of itself, a branded hashtag that people could use to attribute tweets and other social media posts from the engagement. That made it easy for people to share the experience in a branded way -- and remember those stats about how people love to share their event experiences online? Give them an easy, creative way to attach your name to it.
American Greetings took it further than a branded hashtag, however. It created a new location on Instagram that people could attach to their photos -- “Analog by American Greetings” -- leaving little doubt about who created the experience.
These tips should give you a good baseline for getting started on your experiential marketing initiatives -- but at the end of the day, you’re free to run with them as creatively as you see fit. Of course, the scale of your ideas will likely match your budget, but as we’ve seen, many of these ideas don’t require a ton of money, but rather, a lot of good planning.
And that’s why we say to “go nuts” -- if it aligns with your product, service, and brand, and you can afford it, give your audience every reason to not only show up, but also, stick around and share the experience. That’s applicable to every sector, both B2B and B2C. You can offer entertainment. You can offer something unexpected. Just make sure it makes sense.
What are your best experiential marketing tips? Let us know in the comments.
A lot of words have been added to the dictionary over the past few decades thanks to social media, but few have become so widely used and accepted as "hashtag."
For a long time, the hashtag symbol (#) was known simply as the "pound" symbol. Now, I could swear that the only time I hear it referred to as a pound symbol is when I enter my PIN number to pay my cell phone bill.
While hashtags were originally made famous by Twitter, they're now used on many major social networks, including Facebook and Instagram. Let's explore what a hashtag is, why they're so great, and how they work on Twitter, Facebook, and Instagram.
A hashtag is simply a keyword phrase, spelled out without spaces, with a pound sign (#) in front of it. For example, #InboundHour and #ChocolateLovers are both hashtags.
You can put these hashtags anywhere in your social media posts: in the beginning, at the end, or anywhere in between. (Read this blog post for more instructions on using hashtags.)
These hashtags tie public conversations from all different users into a single stream, which you can find by searching for a hashtag, clicking on one, or using a third-party monitoring tool like HubSpot's Social Inbox. Note that, in order for a post with a hashtag to appear in anyone's search, the post must be public.
Back in 2007 when hashtags were a brand new concept, Google's Chris Messina realized the value of hashtags right away. He wrote that the "channel" concept of hashtags satisfies many of the things group discussions do, but without inheriting the "unnecessary management cruft" that most group systems suffer from.
In addition, Messina wrote that they're easily accessible with the syntax on Twitter (and now on other social media networks), easy to learn, flexible, and works with current user behavior instead of forcing anyone to learn anything radically new. It also works consistently on cell phones -- whereas, for example, the star key doesn't.
A decade later, the hashtag continues to thrive. When used properly, hashtags are a great way for individuals and brands to make their social posts more visible and increase engagement. They can give people useful context and cues for recall, aggregate posts and images together, and update a group of like-minded individuals on certain a topic in real time.
Hashtags are often used to unite conversations around things like ...
The key is to use hashtags sparingly and only when they add value. Use them too much, and they can be confusing, frustrating, and just plain annoying.
Click on a social network below to jump to that section:
A Twitter hashtag ties the conversations of different users into one stream. If Twitter users who aren't otherwise connected to one another talk about the same topic using a specific hashtag, their tweets will appear in the same stream.
Here's what a hashtag stream on Twitter looks like -- we'll use #MotivationMonday as an example:
Most of the good stuff takes place in the center of this page. For the hashtag #MotivationMonday, you'll see there are a few ways to toggle the hashtag stream: Top (the default), Latest, People, Photos, Videos, and More.
